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    Q. How long does Shipping take?

      Shipping takes 5-7 BUSINESS days. (10-14 BUSINESS days during high volume times)

      Q. How do I change or cancel my order?

        Every purchase is a final sale.

        Q. Can I return or exchange an item?

          Exchanges are acceptable for any damaged product. If you have received any damaged items, you must contact us via email at, within 48 hours of receiving the damaged products. 

          We do not accept any open products for unsanitary reasons.

          Q. My item was stolen, How can I get a refund?

            Unfortunately, We are not responsible for lost or stolen items.  Nor are we responsible for packages that have been tampered with after being delivered to the Post Office. 

            I gave an incorrect address, Can I get a refund?

              We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted

              Q. What method is used for shipping?

              All packages are shipped USPS ONLY.

              Q. Do you ship internationally?

                Yes, please see Shipping Policy.

                Q. I am an international customer. Do I have to pay customs and taxes?

                  Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Just A Sip Shop.

                  In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.

                  Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

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